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Technical Support Engineer

PLN 4 500 - 6 000


As our Technical Support Engineer your main responsibility will be handling daily communication with our clients (B2B&B2C) and making sure our services work well. Your daily tasks will include:

  • communicating with clients via our ticketing system (integrated with our support mailbox);
  • explaining how our services work;
  • initial analysis of reported bugs (checking logs and other BI tools);
  • discussing the support cases with developers;
  • constant monitoring of our API connections;
  • testing current and new services;
  • writing documentation and user guides;
  • releasing installation packages to our clients;
  • configuring services and managing technical accounts of our clients.

Our expectations

  • some experience supporting clients, either internal or external;
  • IT/tech savvy;
  • coding, programming or scripting basics (e.g. Markdown, Bash, HTML, CSS, JavaScript);
  • analytical thinking;
  • good communication and writing skills;
  • fluent Polish and advanced English.

Being able to work from the office a few days a week will be a plus, but we're accepting fully remote candidates (within Poland only).

Nice to have

  • Java and Git knowledge;
  • software testing experience;
  • readiness to work between 10am and 6pm.
  • memes ( ͡° ͜ʖ ͡°)

What we offer

  • competent and helpful colleagues (as we humbly describe ourselves);
  • technical management;
  • Agile (not Scrum) work methodology based on priorities;
  • technical excellence mindset - we are pretty serious about this;
  • sports subscription and medical insurance after a trial period (3 months);
  • paid time off.

Recruitment process

  • CV selection - to see whether your education and experience are compatible with our needs;
  • phone call - selected candidates will receive a phone call, during which we will ask you some questions that are general/HR related and probably some regarding the merit of the field as well;
  • full interview - if you did well during the phone call, we will organize a longer meeting where we will talk in depth about your knowledge, skills, experience, and answer any questions you might have as well;
  • (optionally) recruitment task - depending on whether we want to explore further any of your skills in practice, we might ask you to do a job-related task at home;
  • offer - assuming you've passed all the steps, we'll make you an offer to come work with us and discuss the details of you joining the team.

Tools & technologies

clean code

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In the application documents, PLEASE INCLUDE the following clause:
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The Controller of personal data is Kontomatik sp. z o.o. with its registered office in Warsaw (00-838) at Prosta Str. 51. If you have questions related to the recruitment process or want to withdraw your consent, please contact the Data Protection Officer via the e-mail address iod@kontomatik.com The full text of the information clause is available at this link.