Technical Support Engineer

PLN 4 500 - 6 000

Seniority:

Junior

Remote

As our Technical Support Engineer your main responsibility will be handling daily communication with our clients (B2B&B2C) and making sure our services work well. Your daily tasks will include:

communicating with clients via our ticketing system (integrated with our support mailbox);
explaining how our services work;
initial analysis of reported bugs (checking logs and other BI tools);
discussing the support cases with developers;
constant monitoring of our API connections;
testing current and new services;
writing documentation and user guides;
releasing installation packages to our clients;
configuring services and managing technical accounts of our clients.

Our expectations

some experience supporting clients, either internal or external;
IT/tech savvy;
coding, programming or scripting basics (e.g. Markdown, Bash, HTML, CSS, JavaScript);
analytical thinking;
good communication and writing skills;
fluent Polish and advanced English.

Being able to work from the office a few days a week will be a plus, but we're accepting fully remote candidates (within Poland only).

Nice to have

Java and Git knowledge;
software testing experience;
readiness to work between 10am and 6pm.
memes ( ͡° ͜ʖ ͡°)

What we offer

competent and helpful colleagues (as we humbly describe ourselves);
technical management;
Agile (not Scrum) work methodology based on priorities;
technical excellence mindset - we are pretty serious about this;
sports subscription and medical insurance after a trial period (3 months);
paid time off.

Recruitment process

CV selection - to see whether your education and experience are compatible with our needs;
phone call - selected candidates will receive a phone call, during which we will ask you some questions that are general/HR related and probably some regarding the merit of the field as well;
full interview - if you did well during the phone call, we will organize a longer meeting where we will talk in depth about your knowledge, skills, experience, and answer any questions you might have as well;
(optionally) recruitment task - depending on whether we want to explore further any of your skills in practice, we might ask you to do a job-related task at home;
offer - assuming you've passed all the steps, we'll make you an offer to come work with us and discuss the details of you joining the team.

Tools & technologies

spring

postgresql

linux/unix

java

git

cryptography

clean code

Agile

YouTrack