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Technical Support Engineer

PLN 4 500 - 6 000

UZ
Seniority:
Junior
Remote

As our Technical Support Engineer your main responsibility will be handling daily communication with our clients (B2B&B2C) and making sure our services work well. Your daily tasks will include:

  • communicating with clients via our ticketing system (integrated with our support mailbox);
  • explaining how our services work;
  • initial analysis of reported bugs (checking logs and other BI tools);
  • discussing the support cases with developers;
  • constant monitoring of our API connections;
  • testing current and new services;
  • writing documentation and user guides;
  • releasing installation packages to our clients;
  • configuring services and managing technical accounts of our clients.

Our expectations

  • some experience supporting clients, either internal or external;
  • IT/tech savvy;
  • coding, programming or scripting basics (e.g. Markdown, Bash, HTML, CSS, JavaScript);
  • analytical thinking;
  • good communication and writing skills;
  • fluent Polish and advanced English.


Being able to work from the office a few days a week will be a plus, but we're accepting fully remote candidates (within Poland only).

Nice to have

  • Java and Git knowledge;
  • software testing experience;
  • readiness to work between 10am and 6pm.
  • memes ( ͡° ͜ʖ ͡°)

What we offer

  • competent and helpful colleagues (as we humbly describe ourselves);
  • technical management;
  • Agile (not Scrum) work methodology based on priorities;
  • technical excellence mindset - we are pretty serious about this;
  • sports subscription and medical insurance after a trial period (3 months);
  • paid time off.

Recruitment process

  • CV selection - to see whether your education and experience are compatible with our needs;
  • phone call - selected candidates will receive a phone call, during which we will ask you some questions that are general/HR related and probably some regarding the merit of the field as well;
  • full interview - if you did well during the phone call, we will organize a longer meeting where we will talk in depth about your knowledge, skills, experience, and answer any questions you might have as well;
  • (optionally) recruitment task - depending on whether we want to explore further any of your skills in practice, we might ask you to do a job-related task at home;
  • offer - assuming you've passed all the steps, we'll make you an offer to come work with us and discuss the details of you joining the team.

Tools & technologies

spring
postgresql
linux/unix
java
git
cryptography
clean code
Agile
YouTrack

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In the application documents, PLEASE INCLUDE the following clause:
"I agree to the processing of my personal data by Kontomatik sp. z o.o. with its registered office in Warsaw for the purpose of the recruitment process in accordance with art. 6 (1) (a) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (GDPR)".

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The Controller of personal data is Kontomatik sp. z o.o. with its registered office in Warsaw (00-838) at Prosta Str. 51. If you have questions related to the recruitment process or want to withdraw your consent, please contact the Data Protection Officer via the e-mail address iod@kontomatik.com The full text of the information clause is available at this link.